Policy & Procedure
Policy Statements
At Full Care Lifetime, our policy statements reflect our core purpose, values, and the principles we uphold. These statements ensure transparency, so you understand our unwavering commitment to providing the best possible service. Our dedication to excellence means we will always strive to meet your needs with integrity and care.
Aimed at helping participants understand their rights, choices, and what to expect from Full Care Lifetime.
Level 1 – Participant Right & Protections
- Participants Rights and Responsibilities Policy
- Advocacy Support Policy
- Consent Policy and Procedure
- Privacy and Dignity / Confidentiality Policy
- Zero Tolerance Policy
- Cultural Safety (Aboriginal and Torres Strait Islander Policy)
Level 2 – Access to Services & Planning
- Services Access Policy and Procedure
- Service Agreement Policy
- Support Planning and Review Policy
- Early Childhood
Level 3 – Complaints & Incident Handling
- Complaints, Compliments and Feedback Policy
- Participant Incident Management Policy
- Reportable Incidents Involving Restrictive Practice (Module 2/2a)
Level 4 – Housing & SDA-Related Participant Info
Level 5 – Choice & Control in Support
Includes operational, clinical, safety and ethical practice policies.
Level 1 – Workforce Conduct & Safety
- NDIS Worker Screening Check Policy
- Workplace Health and Safety Policy
- Zero Tolerance Policy
- Human Resources Policy
- Conflict of Interest Policy
- Code of Conduct & Ethical Behaviour
Level 2 – Infection, Medication, Emergency Handling
- Infection Control Policy
- Medication Management Policy
- Waste Management Policy
- Emergency Management Policy
- Chemical Usage & Storage Policy
Level 3 – Clinical & High Intensity Support
Level 4 – SDA Operational Guidelines
Level 5 – Behaviour Support & Implementation
Level 6 – Support Coordination & Participant Planning
- Administration of Medication.pdf
- Bullying, harassment and discrimination.pdf
- Care Assessment and Review.pdf
- Chemical Usage and Storage.pdf
- Complaint management.pdf
- Complaints, Compliments and Feedback.pdf
- Compliance.pdf
- Confidentiality.pdf
- Conflict of Interest.pdf
- Consent.pdf
- Continuous Improvement.pdf
- Continuity of Support.pdf
- Delegation of Responsibility.pdf
- Disaster-Emergency Management Plan.pdf
- Disputes and Grievances.pdf
- Division 2 - Governance and Operational Management Corporate Governance.pdf
- Division 3 - Provision of Supports Access to Supports.pdf
- Division 4 - Support Provision Environment Participant Monies.pdf
- Duty of care and Dignity of risk.pdf
- Emergency Management.pdf
- Equity and Anti-Discrimination.pdf
- Financial Management.pdf
- Food Storage & Preperation.pdf
- Harm, abuse, neglect and exploitation and how to prevent & respond to abuse.pdf
- Human NDIS Participant Charter.pdf
- Human Resources.pdf
- Incident Management.pdf
- Individual Values and Beliefs Policy and Procedure.pdf
- Infection control.pdf
- Information Management.pdf
- Management of Data Breach.pdf
- NDIS Worker Screening check Policy and procedure.pdf
- Non-Response to Scheduled Visit.pdf
- Participant Case Notes.pdf
- Participant Incident Management.pdf
- Participant Money and Property.pdf
- Physical Accessibility.pdf
- Preferred Method of Communication.pdf
- Privacy & confidentiality.pdf
- Privacy and Dignity.pdf
- Providing Information.pdf
- Quality Management.pdf
- Responsive Support Provision and Management.pdf
- Risk Management.pdf
- Safe Swallowing and Mealtime Management Policy.pdf
- Safety and Security.pdf
- Service Access.pdf
- Service Agreement with Participants.pdf
- Service Delivery and Participation.pdf
- Service Exit and Transition.pdf
- Succession Planning.pdf
- Support Planning.pdf
- Support Planning and Service Agreement Collaboration.pdf
- Telehealth Policy.pdf
- Vehicle.pdf
- Waste Management.pdf
- Workplace Health and Safety.pdf
- Workplace Incident Management.pdf
- Zero Tolerance Policy.pdf